The Hungers is a cutting-edge and comprehensive software solution that sets out to transform the way restaurants operate and deliver exceptional dining experiences. With a suite of seamlessly integrated applications, including a customer application, driver application, waiter application, and chef application, The Hungers empowers restaurant owners and administrators with unprecedented control and efficiency. At the heart of this powerful platform lies the Admin Panel, a centralized command center img-fluid that serves as the backbone of restaurant management.
The Hungers' Admin Panel serves as the nerve centre, offering restaurant owners and administrators with a comprehensive and user-friendly interface for managing all areas of their operations. This powerful tool, as the system's backbone, is precisely developed to streamline and optimise day-to-day processes, enabling smooth control over multiple functionalities and empowering businesses to create exceptional client experiences.
The Dashboard within the admin panel provides a comprehensive overview of the restaurant's performance and operations. It presents a range of essential insights and statistics to empower administrators in making informed decisions.
The Business Analytics and Statistics section offers real-time data on revenue trends, customer engagement, and order volume. The Busy Schedule Listing helps optimize staffing by showcasing peak periods. Order Statistics and Status provide quick insights into order trends and processing.
Earning Statistics break down revenue sources for strategic planning, while Recent Orders ensure timely management. Product insights highlight top-selling and most-rated items for menu optimization. The Top Customer section aids targeted marketing and loyalty initiatives.
The Point of Sale (POS) system within the admin panel serves as a crucial hub for transaction management in the restaurant. It allows administrators to process customer orders seamlessly, manage transactions, and handle payments efficiently.
With the POS system, administrators can oversee the entire order lifecycle, from placement to payment. It provides a user-friendly interface for order processing, enabling accurate and timely service. Payment processing is streamlined, accommodating various methods including cash and digital payments.
The system generates clear and itemized receipts for customers, enhancing transparency in transactions. By centralizing order management and payment processing, the POS system contributes to smoother operations and improved customer experiences.
The Order Management module handles different types of orders and their respective statuses. The "Orders" section provides admins with a comprehensive view of the restaurant's order management process, from order placement to delivery or pickup. It allows admins to handle orders efficiently, ensure timely delivery, and provide excellent customer service. By categorizing orders based on their status, restaurant owners can streamline their operations, maintain inventory levels, and improve overall customer experience.
The "All" category provides a comprehensive list of all orders received by the restaurant, regardless of their current status. This view allows admins to have an overview of the entire order history, including past, present, and future orders. Admins can access detailed information about each order, such as customer details, order items, order status, payment details, and delivery information. Admins can review pending orders, check stock availability, and take necessary actions to confirm or reject them based on product availability and other factors.
The Pending Orders section in the Admin Panel provides with a concise overview of orders that are currently awaiting further processing. This feature allows to monitor and manage these pending orders efficiently. Each entry includes vital details such as order ID, customer information, and ordered items. Admin can take prompt actions like confirming orders or initiating processing, ensuring smooth operations and timely customer service. This feature enhances operational efficiency, reduces the risk of errors, and contributes to improved customer satisfaction by ensuring that pending orders are managed effectively.
The "Confirmed" category shows orders that have been successfully confirmed by the restaurant. After confirming an order, the restaurant is committed to fulfilling it and preparing the items for delivery or pickup. Admins can view confirmed orders to monitor the progress of the order fulfillment process and ensure that customers' requirements are met.
The "Processing" category lists orders that are currently being prepared or processed by the restaurant staff. These orders have been accepted, and the restaurant is actively working on preparing the items for delivery or pickup. Admins can track the status of processing orders to ensure timely completion and delivery to customers.
The "Out for Delivery" category displays orders that have been prepared and are currently out for delivery to the customers' specified locations. Delivery personnel, drivers, or couriers have picked up the orders and are on their way to the delivery destination. Admins can track the delivery status and ETA (estimated time of arrival) to provide accurate information to customers.
The "Delivered" category includes orders that have been successfully delivered to the customers. The status is updated when the delivery personnel confirm successful delivery to the specified address. Admins can use this information to mark orders as complete, update inventory, and close the order cycle.
The "Returned" category lists orders that have been returned to the restaurant by customers for various reasons. Returns might occur due to customer dissatisfaction, damaged items, or incorrect orders. Admins can address return requests, process refunds or replacements, and take corrective actions to prevent future occurrences.
The "Failed to Deliver" category shows orders that the delivery personnel were unable to deliver successfully. This might happen due to customer unavailability, incorrect address, or other delivery issues. Admins can investigate the reasons for failed deliveries and attempt to redeliver or handle such cases appropriately.
The "Cancelled" category displays orders that have been canceled either by the customers or the restaurant. Customers might cancel orders before they are confirmed, or the restaurant might cancel orders due to unavailability of items or other reasons. Admins can manage and track canceled orders, process refunds if required, and analyze the reasons for cancellations to improve customer satisfaction.
The "Schedule" category allows customers to place orders for future dates or specific time slots. Customers can pre-order meals for events, parties, or special occasions in advance. Admins can view scheduled orders and plan inventory and staff accordingly to ensure smooth order fulfillment on the specified dates.
The Product Management module focuses on managing restaurant products effectively.
The Category and Subcategory feature in The Hungers' Product Management module provides a systematic and organized way to group and classify restaurant products. This categorization enables better navigation for customers and efficient management for administrators.
The Product Setup feature in The Hungers' Product Management module offers a comprehensive suite of functionalities to manage restaurant products effectively. This empowers administrators to maintain an up-to-date, organized, and appealing menu for their customers.
The Category and Subcategory feature enhances menu navigation, while the Product Setup functionalities streamline the process of adding, customizing, and managing products. This comprehensive approach not only facilitates a smooth ordering experience for customers but also empowers administrators to optimize their menu offerings and deliver exceptional dining experiences.
This functionality allows administrators to enhance the versatility of products by adding extra options or customizations. For example, customers ordering a pizza may have the option to add extra toppings or choose a specific crust type as add-ons.
The "Add Product" function enables administrators to introduce new items to the menu. They can input product details such as name, description, price, and image to create an attractive listing for customers to explore.
The Product List presents a comprehensive view of all available products in the system. Administrators can review and manage product details from this centralized list, making it convenient to update prices, descriptions, or other attributes.
The Bulk Import feature simplifies the process of adding multiple products to the system. Administrators can use a provided Excel file template to enter product information in bulk, significantly reducing the time and effort required for menu updates.
Administrators can utilize the Bulk Export functionality to extract the entire product list in Excel format. This capability is beneficial for data backups, inventory analysis, and generating reports.
The Product Reviews section aggregates customer feedback and reviews for each product. By assessing these reviews, administrators can gain valuable insights into customer preferences, identify popular items, and address any concerns to improve overall product quality.
The Day Capacity feature allows administrators to set daily product capacities for certain menu items. For instance, a restaurant may limit the number of servings for a specialty dish or a seasonal item. This ensures that customers are not disappointed by items becoming unavailable due to high demand.
The Promotion Management module within The Hungers software solution plays a pivotal role in enabling restaurants to strategize and execute effective promotional campaigns. This module provides a comprehensive set of tools and features designed to enhance customer engagement, drive sales, and create a buzz around special offers and discounts. Let's delve into the details of how the Promotion Management module works and its impact on restaurant operations.
In the Promotion Management module, administrators have the ability to create and manage banners that are prominently displayed on the restaurant's website. These banners serve as eye-catching visual elements that are often placed on the homepage or other strategic locations. By featuring attractive images and compelling messages, banners instantly capture visitors' attention and convey ongoing promotions, special events, or seasonal offerings. The module allows for easy customization of banners, ensuring that the restaurant's branding and messaging align with the promotion's theme.
One of the module's key features is the creation of coupons, a powerful tool for incentivizing customer engagement. Administrators can generate a diverse range of coupons tailored to different promotional strategies. This includes percentage-based discounts, fixed amount discounts, buy-one-get-one (BOGO) offers, and more. Each coupon can be associated with specific products, categories, or order amounts, providing flexibility in crafting promotions that resonate with the target audience.
A crucial aspect of the module is its ability to broadcast notifications to customers. Whether through email, SMS, or push notifications via the restaurant's app, administrators can reach out to customers with personalized messages regarding ongoing promotions. This direct communication keeps customers informed about attractive offers, new arrivals, or limited-time deals, increasing their engagement with the restaurant.
The Help & Support Section is designed to establish a direct line of communication between the restaurant and its customers. It functions as a hub where customers can seek assistance, ask questions, and receive timely support. This section not only enhances customer satisfaction but also contributes to building strong customer relationships.
The Report and Analytics section is a robust feature designed to provide comprehensive insights into various aspects of the restaurant's performance. It empowers administrators with data-driven information that facilitates informed decision-making, strategic planning, and overall business optimization.
The Earning Report is a vital component of the analytics suite. This report offers an overview of the restaurant's financial performance, presenting crucial information related to total sales and tax revenue. By consolidating data on revenue generation and tax contributions, administrators can assess the financial health of the business over specific periods. This report provides a snapshot of the restaurant's income streams and tax obligations, enabling administrators to make informed financial decisions and gain insights into revenue trends.
The Order Report provides a comprehensive overview of the restaurant's order activity. It presents weekly order listings, facilitating the assessment of order trends, peaks, and troughs. The date range filtering options allow administrators to focus on specific timeframes, enabling more granular insights into customer behavior and order patterns. This report aids administrators in identifying popular days and times for orders, optimizing staffing and resource allocation accordingly.
The DeliveryMan Report offers insights into the performance of delivery personnel. By tracking deliverymen's order assignments and delivery statuses, administrators can assess delivery efficiency and accuracy. This report enables the evaluation of delivery performance against predefined benchmarks, ensuring that customers receive their orders on time. The insights gained from this report help administrators streamline delivery operations and provide feedback to enhance the customer experience.
The Product Report delves into the performance of individual products. By providing order reports based on specific products, administrators can understand which items are driving sales and customer preferences. The branch and date range filters add depth to the analysis, allowing administrators to identify the popularity of products across different locations and time periods. This data is invaluable for optimizing the menu, managing inventory, and tailoring promotions to boost sales of certain products.
The Sales Report provides a comprehensive overview of sales data. With branch and date range filters, administrators can analyze sales performance across different restaurant locations and specific timeframes. This report helps identify trends, peak sales periods, and areas that may need improvement. By understanding sales patterns, administrators can make informed decisions related to inventory management, staffing, and promotional strategies.
The User Management section serves as a central hub for administrators to manage diverse user roles, ensuring a smooth and tailored experience for each category of users within The Hungers' ecosystem. This module is designed to efficiently oversee interactions, handle financial transactions, incentivize loyalty, and optimize workforce coordination.
The Customer Management module is strategically designed to build stronger customer relationships and elevate their overall dining experiences, driven by a focus on personalized interactions and efficient communication.
Administrators can access rich profiles for each customer, encompassing essential details such as name, contact information, address, and even preferences. This data allows staff to engage customers on a personal level, addressing them by name and tailoring their experiences.
The Customer Settings feature within the admin panel offers administrators a comprehensive toolkit to oversee and optimize various customer-centric aspects, fostering a seamless and rewarding experience.
Administrators can effortlessly manage customer wallet balances, swiftly addressing inquiries related to top-ups, refunds, or adjustments, ensuring financial interactions remain hassle-free.This feature equips administrators with the ability to review and fine-tune customer loyalty points, guaranteeing a well-maintained loyalty program that enhances user engagement.
Administrators can effectively monitor and regulate the referral program, accurately tracking and adjusting rewards earned by customers who refer others to the platform.
The Customer Wallet feature revolutionizes the financial aspect of dining experiences, providing customers with a seamless payment solution and administrators with valuable tools for maintaining transparency and enhancing customer engagement.
The "Add Fund in Wallet" feature allows users to conveniently increase their wallet balance within the platform, ensuring a seamless and efficient transaction experience.
The Customer Loyalty Points feature serves as a dynamic tool to enhance customer retention, promote repeat visits, and cultivate lasting relationships between the restaurant and its patrons.
The Subscription Email feature facilitates precise and personalized communication with subscribed customers, bolstering engagement and promotional efforts. Administrators are empowered to curate and disseminate subscription emails to customers who have actively opted to receive promotional or informative content. This tool serves as a dynamic asset for executing strategic marketing campaigns, amplifying the reach of exclusive offers, and nurturing ongoing customer involvement. Through this feature, administrators can harness the potential of direct communication to create impactful interactions and enhance brand loyalty.
The Deliveryman Management module elevates the efficiency of delivery services by providing tools to monitor, onboard, and enhance the performance of delivery personnel.
Administrators can access comprehensive profiles of delivery personnel, encompassing vital information such as contact details, delivery performance metrics, and customer reviews. This holistic view empowers administrators to make well-informed decisions regarding staffing, assignment distribution, and performance evaluations, ultimately contributing to streamlined delivery operations.
Administrators possess the capability to seamlessly onboard new delivery personnel by inputting essential details, contact information, and requisite credentials. This feature ensures a continuous and proficient delivery team, allowing the restaurant to efficiently scale its delivery operations and meet increasing demands while maintaining service quality.
The module consolidates valuable customer feedback pertaining to delivery experiences. By aggregating customer reviews, administrators gain insights into delivery personnel's performance, efficiency, and customer interactions. This feedback-driven approach empowers administrators to identify strengths and areas for improvement, thereby facilitating the refinement of delivery operations, fostering higher customer satisfaction, and ensuring exceptional service.
The Waiter Management module serves as a pivotal tool to elevate the efficiency and effectiveness of front-of-house operations, orchestrating a seamless and delightful dining journey for customers. Incorporating the Waiter Management module into the overall framework of The Hungers not only enhances operational fluidity but also underscores the dedication to providing an outstanding dining experience. Through meticulous staff allocation and seamless onboarding, the module contributes to the harmonious synergy between waitstaff, culinary excellence, and customer satisfaction.
Within this feature, administrators gain access to comprehensive profiles of waitstaff members. These profiles encompass not only contact information but also insightful performance data.
The "Add New Waiter" functionality streamlines the process of integrating new waitstaff into the team. Administrators can swiftly input necessary details and designate specific roles or sections for each new team member.
The Employee Management module assumes a pivotal role in orchestrating and streamlining internal staff affairs, fortifying organizational structure and operational coherence. The incorporation of the Employee Management module underscores The Hungers' commitment not only to elevating customer experiences but also to fostering a resilient internal ecosystem. By enabling nuanced role allocation and meticulous staff administration, the module plays a vital role in fostering an environment where productivity, collaboration, and data integrity flourish.
This facet empowers administrators with the authority to meticulously define and tailor diverse roles for employees within the system.
The "Employee Setup" feature engenders a comprehensive process encompassing both the cataloging of existing staff members and the seamless addition of new personnel. Administrators are equipped with exhaustive profiles, facilitating the effective curation of staff particulars, roles, and responsibilities.
Think of the Chef Module as the kitchen's secret recipe book, where skilled chefs work their magic to create delicious dishes. Now, imagine these chefs having their own secret door to the kitchen. The kitchen app, provided by The Hungers, is like a special key for them.
Imagine the Chef Module as a place where the restaurant invites talented chefs to join the team. In this part, admins can add new chefs, providing their details and credentials. It's like rolling out the red carpet to welcome new culinary artists.
The Chef List is like a gallery of the kitchen's heroes. Admins can see all the chefs who are part of the team. It's like a showcase of culinary talent, showcasing each chef's profile and expertise.
The Table Management module serves as a cornerstone for establishments offering dine-in services, optimizing the orchestration of table-related activities to enhance the overall dining experience. Incorporating the Table Management module into the operational fabric of The Hungers not only augments efficiency but also underscores the dedication to providing a refined dining environment.
Within this facet, administrators are endowed with the authority to seamlessly add and meticulously review the inventory of existing tables. This dynamic function not only empowers administrators to efficiently incorporate new table details into the system but also facilitates a panoramic overview of the restaurant's table layout.
This feature unfurls a real-time tableau of table availability, encapsulating reservation statuses and a historical record of order interactions. By providing insight into table availability, administrators can effortlessly guide customers to vacant tables and orchestrate smooth seating transitions.
The Busy Schedule module assumes a pivotal role in refining operations by providing administrators with the tools to effectively manage the bustling cadence of product and branch availability. It introduces a nuanced approach to optimizing service delivery and resource allocation through meticulous schedule management.
The Activity Logs component stands as a comprehensive record-keeping tool, capturing a chronological sequence of activities carried out by both administrators and customers within The Hungers' ecosystem. This critical feature serves as a dynamic resource for enhancing transparency, troubleshooting, and overall system optimization. The Activity Logs module represents The Hungers' commitment to meticulous monitoring, seamless troubleshooting, and holistic system optimization.
The System Settings module stands as the control center img-fluid for administrators, offering a comprehensive array of tools to configure and fine-tune various facets of The Hungers' operational landscape. By placing the reins of customization and optimization in the hands of administrators, this module ensures that the system aligns perfectly with the restaurant's unique identity and operational needs.
Within this multifaceted component, administrators wield the power to meticulously establish the bedrock of their restaurant's digital presence. By configuring business settings such as name, contact information, logo, and geographical details, administrators infuse the system with the essence of their brand. Time-related settings, including timezone and order duration slots, enable a harmonious synchronization with operational reality.
This functional component is the compass that guides customers and administrators alike to the heart of the restaurant. Administrators can seamlessly designate the main branch, serving as the foundational hub of the restaurant's operations. This pivotal choice sets the tone for the entire dining experience, ensuring that customers are seamlessly directed to the core of culinary excellence.
Efficiently managing restaurant hours is a cornerstone of operational precision. The "Restaurant Availability Time Slot" feature empowers administrators to meticulously define opening and closing times for each branch. This dynamic tool ensures that customers are informed about when they can savor their favorite dishes, enabling well-informed dining decisions.
The "Delivery Fee Setup" feature embarks on the nuanced journey of configuring delivery charges. By offering the flexibility to establish charges based on distance and default values, administrators foster transparent pricing structures. This sophisticated customization accounts for diverse delivery scenarios, empowering customers with accurate and predictable fee calculations.
In the digital realm, even the smallest details matter. The "Cookies Setup" feature enables administrators to tailor the messaging related to accepting cookies on the website. By allowing customization of this seemingly minor detail, administrators deliver a personalized online engagement, affirming their commitment to a seamless and user-friendly browsing experience.
Imagine the Branch Setup as a special toolkit that the restaurant uses to grow and serve delicious food in more places. So, the Branch Setup helps the restaurant grow by creating more places where people can come to enjoy meals. And the managers can easily take care of each of these places, just like taking care of a family of restaurants!
Picture building a new house. In this part, restaurant managers can virtually build new branches, just like building a new house. They get to give each branch a unique name, an address where it's located, and a phone number so people can reach them. It's like creating a new spot where people can come to enjoy great food and dining experiences.
Imagine having a big list on a piece of paper that has the names of all the different branches. This part shows that list, but it's on the computer. It's like looking at a collection of all the restaurant's houses. And guess what? The managers have the power to decide if a branch is open for business (imagine the lights on and the doors open) or closed (like the lights off and the doors closed). It's like having a switch to control each branch, making sure they're ready to serve customers.
Imagine this module as a creative workshop where the restaurant gets to build its unique online identity and share its story. So, the Pages & Media module is like an artistic studio where the restaurant crafts its online story with creativity. It also serves as a bridge that connects the restaurant with its audience, making the online space a vibrant place to explore and engage. Just like writing a compelling book and inviting readers to be part of the journey!
Imagine each page on the restaurant's website as a chapter in a book. In this part, admins have the power to write, edit, and personalize the content of pages like "About Us," "Terms and Conditions," "Privacy Policy," and "Return Policy." It's like making sure each chapter of the book has the right words and images to tell people who the restaurant is, how things work, and what promises are made.
Think of social media like a big virtual gathering where people meet and connect. In this section, admins can add links to the restaurant's social media accounts. It's like setting up signs that say, "Let's hang out on Facebook, Instagram, and Twitter!" By doing this, people can easily find the restaurant online, follow its updates, and share their own experiences.
Imagine The Hungers as a puzzle that connects with other tools to make it even better. This section is all about those connections that boost its features. So, the 3rd Party Integrations section is like connecting The Hungers with other cool tools to make ordering and communication even smoother. Just like adding some extra features to a puzzle to make it more complete!
Think of this like having different wallets to pay for things. In this part, admins can choose which ways people can use to pay for their orders. For example, they can set up MyFatoorah and Hesabee for people in Kuwait to pay easily.
Emails are like virtual letters. Here, admins can set up how emails are sent to customers. It's like making sure the right letters go to the right people.
Text messages are like quick notes sent to phones. This part helps connect with SMS services like Twilio, Nexmo, 2Factor, Msg91, and SignalWire. It's like making sure messages reach customers, no matter where they are.
Google Maps help people find places. This feature lets admins set up a special key so that maps work smoothly. It's like giving the system a map key to use whenever someone wants directions.
Recaptcha is like a gatekeeper that makes sure only real people enter. Admins can turn this on or off for added security. It's like having a guard at the door to check who's coming in.
Push notifications are like reminders that pop up on phones. Here, admins can add secret keys for Firebase, which sends these quick messages to people. It's like having a fast way to tell customers about cool stuff.
Think of this like using your social media account to log in to a game. Admins can let customers log in using their social media profiles. It's like having a shortcut to join without making a new account.
Think of the System Setup as the control room where the restaurant's software gets fine-tuned for the best experience. So, the System Setup is like making sure the software behind the restaurant runs smoothly. It's like adjusting all the settings to make sure everything works perfectly, from menus in different languages to apps that work like a charm. Just like making sure all the gears in a clock are perfectly aligned!
Imagine having a menu in different languages so that everyone can understand. In this part, admins can set up which languages the restaurant speaks. They can also add translations for each language, like translating "Hello" into different languages. It's like making sure everyone can understand and enjoy the food!
Apps are like mini-versions of the restaurant on phones. Here, admins can do a couple of things. First, they can put a link so that people can easily download the app from the website. It's like saying, "Hey, here's the app, just click and get it!" Second, admins can set rules for the app, like saying, "You need this version or newer to use the app." It's like making sure the app works perfectly on everyone's phones.
Remember push notifications from before? This part is like telling the system how to send those quick alerts. Admins need to add special keys from their Firebase account. It's like giving the system the magic code to send messages super fast.
