The Branch Panel is a pivotal component within the hungers, tailored to empower branch managers with comprehensive control over their specific restaurant. This intuitive digital platform serves as a hub for overseeing branch-specific operations, optimizing workflows, and enhancing overall efficiency. The Branch Panel offers an array of functionalities, including Dashboard (Business Analytics, Order Statistics, Order Status Statistics, Earning Statistics, Recent Orders), POS, Orders (All, Pending, Confirmed, Processing, Out For Delivery, Delivered, Returned, Cancelled, Schedule), Table Management, Chef Managament and Product Setup, all geared toward ensuring seamless operations, impeccable service, and effective decision-making. Through the Branch Panel, managers gain real-time insights and tools to uphold high standards, address challenges, and drive success at their respective branches.
The Dashboard within the branch panel provides a comprehensive overview of the restaurant's performance and operations. It presents a range of essential insights and statistics to empower manager in making informed decisions.
The Business Analytics and Statistics section offers real-time data on revenue trends, customer engagement, and order volume. Order Statistics and Status provide quick insights into order trends and processing.
Earning Statistics break down revenue sources for strategic planning, while Recent Orders ensure timely management.
The Point of Sale (POS) system within the branch panel serves as a crucial hub for transaction management in the restaurant. It allows managers to process customer orders seamlessly, manage transactions, and handle payments efficiently.
With the POS system, managers can oversee the entire order lifecycle, from placement to payment. It provides a user-friendly interface for order processing, enabling accurate and timely service. Payment processing is streamlined, accommodating various methods including cash and digital payments.
The system generates clear and itemized receipts for customers, enhancing transparency in transactions. By centralizing order management and payment processing, the POS system contributes to smoother operations and improved customer experiences.
The Order Management module handles different types of orders and their respective statuses. The "Orders" section provides branch manager with a comprehensive view of the restaurant's order management process, from order placement to delivery or pickup. It allows branch to handle orders efficiently, ensure timely delivery, and provide excellent customer service. By categorizing orders based on their status, restaurant owners can streamline their operations, maintain inventory levels, and improve overall customer experience.
The "All" category provides a comprehensive list of all orders received by the restaurant, regardless of their current status. This view allows branch to have an overview of the entire order history, including past, present, and future orders. Branch can access detailed information about each order, such as customer details, order items, order status, payment details, and delivery information. Branch can review pending orders, check stock availability, and take necessary actions to confirm or reject them based on product availability and other factors.
The Pending Orders section in the Branch Panel provides branch managers with a concise overview of orders that are currently awaiting further processing. This feature allows managers to monitor and manage these pending orders efficiently. Each entry includes vital details such as order ID, customer information, and ordered items. Managers can take prompt actions like confirming orders or initiating processing, ensuring smooth operations and timely customer service. This feature enhances operational efficiency, reduces the risk of errors, and contributes to improved customer satisfaction by ensuring that pending orders are managed effectively.
The "Confirmed" category shows orders that have been successfully confirmed by the restaurant. After confirming an order, the restaurant is committed to fulfilling it and preparing the items for delivery or pickup. Branch can view confirmed orders to monitor the progress of the order fulfillment process and ensure that customers' requirements are met.
The "Processing" category lists orders that are currently being prepared or processed by the restaurant chef. These orders have been accepted, and the restaurant is actively working on preparing the items for delivery or pickup. Branch can track the status of processing orders to ensure timely completion and delivery to customers.
The "Out for Delivery" category displays orders that have been prepared and are currently out for delivery to the customers' specified locations. Delivery personnel, drivers, or couriers have picked up the orders and are on their way to the delivery destination. Branch can track the delivery status and ETA (estimated time of arrival) to provide accurate information to customers.
The "Delivered" category includes orders that have been successfully delivered to the customers. The status is updated when the delivery personnel confirm successful delivery to the specified address. Branch can use this information to mark orders as complete, update inventory, and close the order cycle.
The "Returned" category lists orders that have been returned to the restaurant by customers for various reasons. Returns might occur due to customer dissatisfaction, damaged items, or incorrect orders. Branch can address return requests, process refunds or replacements, and take corrective actions to prevent future occurrences.
The "Failed to Deliver" category shows orders that the delivery personnel were unable to deliver successfully. This might happen due to customer unavailability, incorrect address, or other delivery issues. Branch can investigate the reasons for failed deliveries and attempt to redeliver or handle such cases appropriately.
The "Cancelled" category displays orders that have been canceled either by the customers or the restaurant. Customers might cancel orders before they are confirmed, or the restaurant might cancel orders due to unavailability of items or other reasons. Branch can manage and track canceled orders, process refunds if required, and analyze the reasons for cancellations to improve customer satisfaction.
The "Schedule" category allows customers to place orders for future dates or specific time slots. Customers can pre-order meals for events, parties, or special occasions in advance. Branch can view scheduled orders and plan inventory and staff accordingly to ensure smooth order fulfillment on the specified dates.
The Table Management module serves as a cornerstone for establishments offering dine-in services, optimizing the orchestration of table-related activities to enhance the overall dining experience.
Within this facet, branch are endowed with the authority to seamlessly add and meticulously review the inventory of existing tables. This dynamic function not only empowers branches to efficiently incorporate new table details into the system but also facilitates a panoramic overview of the restaurant's table layout.
This feature unfurls a real-time tableau of table availability, encapsulating reservation statuses and a historical record of order interactions. By providing insight into table availability, branches can effortlessly guide customers to vacant tables and orchestrate smooth seating transitions.
The Product View with Activation Capability empowers branch managers to control the product selection available to customers. It displays a list of products, allowing managers to activate or deactivate items as needed. This ensures that only approved products, including those added by the admin, are visible to customers. This feature enhances customization, quality control, and efficient inventory management, ultimately enhancing the customer experience.
Think of the Chef Module as the kitchen's secret recipe book, where skilled chefs work their magic to create delicious dishes. Now, imagine these chefs having their own secret door to the kitchen. The kitchen app, provided by The Hungers, is like a special key for them. With their credentials, the chefs can log in and receive orders in the kitchen.
Imagine the Chef Module as a place where the restaurant invites talented chefs to join the team. In this part, branches can add new chefs, providing their details and credentials. It's like rolling out the red carpet to welcome new culinary artists.
The Chef List is like a gallery of the kitchen's heroes. Branches can see all the chefs who are part of the team. It's like a showcase of culinary talent, showcasing each chef's profile and expertise.
